OKO Tech
OKO Tech enables luxury brands to deeply understand customer emotions and behaviours through advanced AI analytics. By providing unprecedented insights into consumer preferences and purchasing patterns, OKO Tech helps brands enhance engagement, optimize sales strategies, and deliver highly personalized customer experiences.
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Our Core Features are
Our Emotion Tracking Dashboard provides a powerful and intuitive interface designed to help luxury retail businesses understand and enhance customer experiences. Using advanced AI-powered facial emotion recognition, this tool delivers real-time insights into customer moods, behaviors, and engagement levels inside your store.
Emotion Trend Insights
Gain a clear understanding of customer sentiment throughout the day with real-time data displaying the total number and percentage of individuals expressing key emotions like Happy, Surprised, Confused, Disgusted, and Contempt. The Emotion Trend graph visualizes these shifts, helping staff identify peak emotional moments and make timely decisions to enhance the in-store experience.
Customer Profile Monitoring
Monitor all customers currently in-store in real time through individual profile cards, each displaying key emotional insights with color-coded borders. Cards include a live emotion indicator, customer ID, emotion status, photo, and icons for VIPs or those needing attention. Click any profile to instantly access deeper customer insights and engagement history.
Detailed Customer Insights
Access detailed emotional profiles for individual customers—like P001—to better understand their in-store experience. Each profile includes real-time emotion tracking, estimated age range, group size, and tabs for customer history and purchases, enabling staff to deliver personalized service and identify high-value or returning customers based on emotional and behavioral data.
Actionable Behavior Insights
Get a real-time visual overview of customer activity, directly linked to emotional data. This allows teams to quickly validate mood patterns, recognize key behaviors, and respond instantly to shifts in customer experience—empowering staff to take timely actions that enhance engagement and service quality throughout the store.
